Shipping policy
# Pomié Shipping Policy
The products featured in our store are shipped directly to the address provided at checkout on our website when the order is completed, by our international suppliers.
Our delivery service, called **"Free Shipping"**, has a fixed cost of **[CURRENCY] 0.00** and takes **8 to 11 business days** (after the product has been dispatched), depending on the location. The product is dispatched between **1 and 3 business days** after payment is confirmed in our system. We provide a tracking code so the customer can follow the progress of their order.
**Please note:** in some cases this delivery time may be extended by a few additional business days due to delays, strikes, economic disruptions, peak periods for the postal service, and other situations beyond our control.
## Taxed or duty-liable products
The majority — approximately 99% — of orders placed in the store are delivered by the postal service to the address requested by the customer at no additional cost. However, in rare cases an order may be assessed customs duties. In those cases, the postal service sends a notice to the address registered at the time of purchase informing the customer that the product has been taxed. This notice asks for the parcel to be collected from the postal branch indicated in the letter, upon payment of the duty.
In this specific situation, we recommend the following procedure:
**1.1 –** Go to the postal branch indicated in the notice and collect the parcel. We are not responsible for refunding duties or taxes.
**1.2 – Customs clearance**
All purchases made in the Store are international, shipped from our distribution centre abroad, and are therefore subject to this duty. As stated in point 1.1, this duty is entirely the customer's responsibility.
**Payment confirmation:** After purchase, payment confirmation may take 1 to 3 business days to complete, depending on the rules of the payment gateway and the credit card networks.
**Logistics process:** You will receive your tracking code by email and via the contact details provided at the time of purchase. The tracking code will be sent within up to 8 business days after payment confirmation.
It is important to always check products at the time of delivery and to refuse receipt if the packaging is not in adequate condition or if there are signs of damage. In such cases, please inform our Customer Service immediately.
Another important point is that products arrive at customs in **[CUSTOMS ENTRY POINT]** and then continue on for delivery to the destination cities.
Delivery is always carried out by the postal service; however, in certain cases — such as the recipient being absent, regions with delivery restrictions, and other reasons — the postal service may leave a notice to collect the products from the branch nearest to the address provided.
If an order contains 2 or more products, these may be sent in separate shipments and a tracking code will be issued for each product.
Because this is an international order, tracking information may appear on the postal service's website between 5 and 20 business days after the tracking code is issued. Products damaged during transit are the responsibility of the postal service.
The delivery address must be verified by the buyer before confirming the purchase. If a product is returned due to an incorrect address or insufficient details, this will be entirely at the customer's expense. If the postal service attempts delivery unsuccessfully, the product will remain at the branch available for collection; otherwise, it will be returned to the sender abroad.
Because this is an import service, all merchandise is subject to administrative formalities or customs duties. Pomié is not responsible for any costs (duties, fees and taxes) added to your order by the government.
If you have any questions about delivery times, our team is always available through the service channels on the site or by email.
By making a purchase, the customer accepts the conditions and rules set out by Pomié.